Ibis Styles Madrid Centro Maravillas

There weren’t too many options for breakfast, they could definitely add more vegetarian and vegan choices. But everything was very fresh and tasty. As a vegetarian, I found it satisfying enough. Fortunately, I can eat tortilla (: The best part was how quiet my room was. Occasionally, you could hear the voices of drunk people passing by on the street since the hotel is very close to bars, but it wasn’t too loud. The hotel’s location is perfect: very close to bars and tourist attractions. I was able to walk everywhere.

The stay is great. All the rooms we had are all comfortable and clean. I booked 3 rooms for myself and my travel buddies. Metro is nearby and with restaurants around the vicinity. The most outstanding service comes from their customer service Manager, Alexa. She waited to get in touch with me personally when she spotted I had made an erroneous reservation with another agent. I was back late, and she still stayed on to assist and await my rectification with the agent and made a call to her GM at the late hours. I really appreciate Alexa and her team going beyond their call of duty in making my stay a much more pleasant one.

The staff were extremely helpful and courteous, all areas of the hotel were spotlessly clean and tidy, the breakfast buffet was fresh, plentiful and delicious. The room (floor 3) was also spotless especially the bathroom area. Being located so close to the Bilbao metro station was a real bonus as the blue and brown lines took us everywhere we needed to go. Another bonus was being so close to Malasaña; a vibrant cultural atmosphere within walking distance.

A comfortable and reasonably priced hotel located on a relatively quiet side street in the heart of Malasana, very convenient to shops, transportation and restaurants. The staff goes out of its way to be friendly and helpful and make sure you're enjoying your stay.

The staff and the location and the cleaness are perfect. Although the staff can't do anything to reduce the noises, they provided their best help. I used a pair of earplugs to sleep.